…in today’s www.ft.com/bized-video. In the same piece, Prof. Jane Dutton says “never underestimate the value of relationships…the more you build conditions for people to build high quality connections, the more you increase happiness”. And before you feel that all this is a bit wet , there appears to be gathering evidence that happiness is good for the bottom line. Who’s surprised? But when will we see “number of high quality connections”, achieved against budget, in a Board Report? In some organisations, pigs will fly. In others, the penny has dropped.